Counselling, an update

The other day I posted about how I’d had a bad experience with a counselling assessment appointment.

Now though, I have some better news to report:

Within a few hours of me sending an email to the trust’s “Patient Services” team, I had a call from the counselling team’s assistant manager. She was very kind, let me talk about what had gone wrong for me, and arranged a second assessment appointment for me the very next day.

That extra appointment was yesterday. I came away from it having had the chance to explain what I wanted and tell my story. Above all, I felt that I had been listened to.

So there we go: a far, far better experience.

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