The other day I posted about how I’d had a bad experience with a counselling assessment appointment.
Now though, I have some better news to report:
— Mathew Sims (@mathewcsims) December 1, 2015
Within a few hours of me sending an email to the trust’s “Patient Services” team, I had a call from the counselling team’s assistant manager. She was very kind, let me talk about what had gone wrong for me, and arranged a second assessment appointment for me the very next day.
That extra appointment was yesterday. I came away from it having had the chance to explain what I wanted and tell my story. Above all, I felt that I had been listened to.
So there we go: a far, far better experience.